Vacon® NXP – IP20

Carriage up to £250.00 = £15.00
Carriage £251.00 – £1,000.00 = £20.00
Carriage £1,001.00 – £2,500.00 = £35.00
Carriage above £2,500 = £50.00

SHIPPING
Using only reputable couriers, we aim to despatch your goods within 24 after receiving your order.
Working days are Monday – Friday, excluding Bank Holidays.
Please do not hesitate to contact us if your delivery is urgent on 01455 251610 or sales@digicon-solutions.co.uk Monday to Friday 8.30am – 5.00pm.
We only ship to UK mainland and Northern Ireland and Internationally.

We will endeavour to contact you as quickly as possible if a product is out of stock or unavailable. Having contacted you there are three options available:
-Cancel your order
-Choose an alternative product that we have in stock
-Maintain your original order and we will despatch it as soon as it comes back into stock
-Shipping of certain specialist items may take slightly longer. We will contact you and await instruction in this instance.

You are very welcome to contact us to get a confirmed delivery date before placing you order and we will do our very best to help you.

CHANGE OR CANCEL AN ORDER:
If you need to change details of your delivery address, remove or change items from your order or cancel it completely, please contact our Customer Services team for advice. Please be ready to quote your order number and order date. If your order's status is still processing (check your account for updates), we should be able to change it, but if it's shipped we may have to look at returning or exchanging the item as it's probably already on its way to you. See our Returns procedure below.

RETURNS & FAULTY GOODS POLICY
Goods that are received damaged or faulty must be reported to us within 24 hours of delivery and return to us for inspection. If we agree that the goods are faulty we will offer you the choice of a full refund or a replacement item. If they are found not to be faulty, we will issue a refund. The customer must return the faulty item. If unsuitable goods are returned for a credit then the cost is to be incurred by the customer. If unsuitable goods are returned for a credit and re-despatch then the cost is incurred by the customer. Items that are not faulty but unsuitable may be returned for a refund or a replacement within 14 days of receipt, provided that:

-The goods have not been used
-The goods are undamaged
-The goods are retained in the original packaging which is in perfect condition
-The goods are in a saleable condition

Before returning goods by mail or courier, please contact us by email at sales@digicon-solutions.co.uk or 01455 251610 between 8.30am and 5.00pm Monday to Friday.

GUARANTEES
Most manufacturers offer a warranty period. If a product fails due to faulty materials or workmanship please let us know at the earliest opportunity.